about us
how it started
Vapeonlines was founded in New York State in early 2014 and we have called it our home since then! Our brand started in the US in 2015; after two fruitful years, we expanded across the Atlantic into Europe, forming Vapeonlines into a full-fledged independent vape store.
Our name is a nod to Novel Tobacco: a local store where the community can pick up their goods, discover the latest innovations in tobacco, and get the best shopping experience possible. We aim to be a one-stop shop for e-cigarettes and tobacco alternatives, maintaining our innovation, customer experience and expertise. We consider ourselves the tobacconists of the 21st century!
what makes us different
At Vapeonlines, we like to ask ourselves "how can we serve our customers better, how can we serve them faster?". This unwavering commitment to customer satisfaction, reliability and ingenuity has earned us our position as America's leading online vaping store.
We understand that receiving goods quickly is imperative when shopping online, so we regularly review and improve our shipping process to ensure your order arrives as quickly and reliably as possible. For example, all orders placed before 2pm PST will ship the same day Monday through Friday, and all eligible orders of $99 or more get free shipping (excluding sales and excise taxes) . We're also fully compliant with all US state specific restrictions c, so you don't have to worry about your purchase.
Vapeonlines is proud to utilize an industry leading age verification process which is seamlessly integrated into our checkout process. We are committed to combating youth vaping, so we limit bulk purchases to reduce the potential for unregulated resale.
Buying and receiving your item is only half the experience when you shop with us! We take pride in our exceptional customer service, managed by a passionate team with product knowledge that is second to none. Whether you need some help deciding on a kit or asking further, our knowledgeable customer service team can help every step of the way. Don't just take our word for it - we have over 30,000 authentic customer reviews (and counting!) with an average rating of 5 stars.
Selling online is what Vapeonlines does best so if you need to get in touch we handle most customer inquiries via email. This allows us to keep all our client notes and correspondence in one place, ensuring we always provide the highest standard of customer service. In an industry as sensitive as vaping, it is also important that we keep detailed logs; working online allows us to keep organized, meticulous records in one secure location. We respond to all tickets within 4 hours of business hours, so the support you need is never far away. If you want to get in touch, click here .
Our goal
The U.S. e-cigarette market is in the midst of a pivotal shift as the focus turns to PMTAs and the importance of regulation. We welcome the move to a market where only FDA-approved products are sold. We work tirelessly to provide the best range of fully compliant products, each sourced, screened and priced to suit all types of vaping users, whether they are complete beginners, experienced users, or somewhere in between in between.
The American Vaping Association is part of multiple associations and coalitions that advocate for sound, fair and science-based policies for vaping and smoking alternatives more broadly. The core of steam products is to help users quit smoking! We are proud members of the VTA , AVA and RMSFA and believe regulated growth, transparency and research are key to the future of the vaping industry. We strictly comply with all laws and regulations, which in turn supports the active work of these organizations and ensures that the industry develops in a healthy and positive manner.